Refund policy
At buildyourskin.nl, we stand behind the quality of our products and want to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied, you can request a return.
Return Policy
Return Period: You can return your products within 14 days after receiving them.
Condition of Products: The products must be unopened, undamaged, and in the original packaging.
Exceptions: Personalized or custom-made products cannot be returned unless there is an error on our part.
Return Procedure
- Submit a Request: Contact our customer service at info@buildyourskin.nl to request your return. Please provide your order number and the reason for the return. After we have accepted your return, we will provide the return address. The costs for returning products are for your account.
- Packaging: Ensure the products are well-packaged to prevent damage during transit.
- Shipping: Send the package to the provided return address.
Refund Process
- Confirmation: Once we have received and approved your return, you will receive a confirmation email.
- Refund: The refund will be processed within 14 business days to the original payment method. Please note, this may vary depending on your bank or payment provider.
- Shipping Costs: Return shipping costs are your responsibility unless the product is defective or was shipped incorrectly.
Customer Service
If you have any questions or need assistance with the return process, feel free to contact our customer service at info@buildyourskin.nl. We are happy to assist you!